08 / WARRANTY
Thirty days of powertrain, in writing
This is not a sales tool and it is not insurance. It is a stated, limited promise about the parts that stop a car dead — written on the purchase order, with the exclusions listed as plainly as the coverage.
INCLUDED WITH EVERY SALE · 12 MONTHS ON OUR LABOUR
Coverage period
30
DAYS FROM DELIVERY
Deductible
$0
Our labour warranty
12
MONTHS / 12K MI
Claims declined last year
2
BOTH DISCLOSED PRE-SALE
COVERED
What is covered
POWERTRAIN
Internally lubricated parts of the engine, transmission and drive axle, plus the components listed below. Coverage applies from the moment you take delivery, on the unit as sold.
- Engine internals: block, heads, pistons, rings, bearings, camshafts, timing components
- Turbochargers and superchargers, including wastegate and actuator faults
- Transmission internals: gears, shafts, bearings, valve body, torque converter
- Transfer case and differential internals on four-wheel-drive units
- Water pump, oil pump, thermostat housing and internal engine seals
- Hybrid drive-unit and inverter faults on hybrid units (battery packs excluded)
EXCLUDED
What is not covered
READ THIS LIST
Exclusions are the part of a warranty that matters. These are the ones that come up, stated before you buy rather than after.
- Wear items: brake pads, discs, tyres, belts, hoses, filters, fluids, clutch friction material
- Damage from accident, overheating after a cooling loss, abuse, racing or track use
- Consequential losses: towing, rental, lost time, lost income, storage
- Modifications, aftermarket tuning, or repairs done by another shop without our written agreement
- Cosmetic items: paint, trim, glass, upholstery, electrical accessories and infotainment
- Any fault that was disclosed in the published defect log for the unit you bought
CLAIMS
How a claim works
4 STEPS
-
01
Stop driving if it is unsafe
If the car is overheating, losing oil pressure or will not shift, stop. Damage run into gets excluded, and no warranty is worth an engine.
-
02
Call the bay, not a hotline
Ring +1 (555) 010-4270 during business hours and describe what happened. You will speak to a technician, not a call centre.
-
03
Diagnosis and authorisation
Bring the car in, or we authorise a local shop if you are out of state. Nothing is repaired before the diagnosis and the cap are agreed in writing.
-
04
Repair and record
We repair, or we pay the authorised shop directly. The work order and the parts warranty go into your file, and into the unit history.
LAW
How this sits with federal and Florida law
PLAIN ENGLISH
Every unit is sold with a Federal Trade Commission Buyers Guide displayed on the vehicle and included in your paperwork. Where a unit is sold “as is”, that guide says so in the same size type as everything else — no unit on this lot is sold with a warranty implied by a handshake.
The 30-day powertrain coverage described on this page is a limited written warranty under the Magnuson-Moss Warranty Act. It is offered in addition to, and does not replace, any rights you have under Florida law, including the Florida Deceptive and Unfair Trade Practices Act.
If a manufacturer's warranty is still running on the unit you buy, it transfers to you and we will give you the coverage documents. We cannot perform manufacturer warranty work on every brand, and we will tell you which franchise dealer to use if that is the case.
Extended service contracts are available through third-party providers. Those are separate contracts between you and the provider: we do not sell them, we do not mark them up, and we will not tell you a car needs one to be reliable.
Buyers Guide
On every unit
Odometer disclosure
Signed
Defects disclosed
In writing
WHAT IF
Situations we get asked about
5 ANSWERS
- I am three states away and something breaks.
- We authorise a shop near you and pay them directly, up to the agreed cap. You are not expected to drive back to Florida.
- The defect you disclosed got worse.
- That is what the disclosure was for: it was priced into the car, and it is excluded. We will still quote the repair at cost.
- My own mechanic says the diagnosis is wrong.
- Send us their findings and the readings. If they are right, we pay for the repair and the second opinion.
- I bought through a lender and am behind on payments.
- Talk to the lender first — that is their contract, not ours. We cannot restructure a loan we did not write.
- Can I buy an extension?
- Yes, from a third party, and we will show you the two providers buyers actually use. Read the exclusions on their contract the way you read ours.
WARRANTY / QUERY
Ask before you buy, not after
If you want to know whether a specific fault on a specific unit is covered, ask us in writing and we will answer in writing — that answer becomes part of your file.
Answer in under four business hours, from the person who inspected the car.